High Quality Internet Connections

Business grade internet connections come in two types.

CDR

Committed Data Rate connections require the customer to pay for a certain bandwidth (speed) which is the same and available all of the time. Regardless of whether less or more is actually required at any moment. This means if the customer buys 20Mbps, and needs more for a few minutes, that’s tough, even though the line hardware could provide 100Mbps! If they want to extend their service, because occasionally they might need a few extra Mbps, they have to commit and pay for an additional 10Mbps or more. The disadvantage with this system is that clients can easily be paying for internet access they infrequently use, just to have a cushion for occasional high usage

We can provide CDR connections, but think that there is a better way.

Burstable

A burstable connection is different.

With a burstable connection, clients get the whole line speed: 100Mbps or 1Gbps (1000Mbps). It’s available, there, when they need it. But they only pay for what they need most of the time, e.g. 10, 20, 30Mbps.

If you want to use the full line speed, that’s OK, just don’t over-use it.

This means that clients can take advantage of paying for as little as 10Mbps whilst having burstable access to a full 100Mbps, or pay for 200Mbps, with burstable access to a full 1000Mbps. As long as they use no more than their agreed Fair Usage Figure (e.g. 10Mbps) for 95% of the time, all they pay for is the 10Mbps! This time is based on a 7 day x 24 hour clock, so it includes night‐time, weekends and holidays. Do the maths. They can exceed their Fair Usage Figure for up to 1.68 hours each weekday! Or 8.4 hours each week!

An Example

 

A clent has purchased a  Fair-Use:10Mbps burstable internet connection and we monitor it for 7 days.Our software calculates that they burst over the 10Mbps 5 times (once outbound, 4 times inbound). However, they only averaged 8Mbps (the red line) across these 7 days, so they are within the terms of their contract and do not need to pay for more bandwidth.
We provide on‐demand reporting so that all our clients have instant, online, visibility of how they are using their internet access.

For clients who do regularly burst over the agreed Mbps, we proactively advise on options including:

  • How to manage traffic within the contracted rate
  • Whether it is advisable to increase your contract to the next tier e.g. 10Mbps to 20Mbps
  • Whether it’s appropriate to impose a hard limit

The service comes with proactive monitoring, symmetrical upload and download speeds, up to 99.95% Service Level Agreement, uncontended access at all times and low latency connection.

Cost is similar to a traditional Ethernet circuit.

The benefits

High Bandwidth Available

For companies using Cloud‐based services (such as O365, online CRM systems or Adobe Creative Cloud), VOIP or using lots of data/images/videos, this service is the most cost effective option. It provides more reliable, robust and speedy internet access when it is needed.

Share with neighbours

This solution is great for a group of businesses in shared buildings to install
together, as the install costs can be shared whilst providing larger capacity per
business than through a traditional Ethernet circuit.

no upgrade cost

As your business needs grow, it is easy and cost‐effective to upgrade. You simply commit to more bandwidth without having to pay further install costs (as long as the line can take your required speed).

no penalty charges

No hard cap – if you overuse the connection this triggers a conversation ‐ not an automatic limit, or retrospective charge.

Terms & Conditions

There is not an automated charge if a customer exceeds their 95th percentile fair usage limit. We do not retrospectively charge overages. In the event the limit is exceeded the customer may be contacted. Depending upon the cause of the high usage they may be asked to investigate the possibility it is not legitimate business use (e.g. unlawful file sharing). If their legitimate use continues to exceed the fair usage cap they will typically be offered two options:

  • To upgrade the fair usage cap (for an additional charge); or
  • To have their transmission speed limited to the fair usage cap.

In the event they do not respond, their transmission speed may be limited to the fair‐usage cap until they contact  us and agree another solution.

Typical costs to upgrade are simply the difference between the current service and a larger service. Depending upon the circumstances, duration of contract etc. there may be a small upgrade fee but this is typically of the order of £250 and rarely incurred, especially if the customer is happy to enter a new minimum contract term.

It is very hard (with normal Internet traffic mixes) to drive the 95th percentile utilisation of a 100Mbps Ethernet DIA (Direct Internet Access) service above ~60Mbps without the performance becoming unacceptable at times. Customers with this traffic volume normally have a greater resilience requirement than a standard DIA service can deliver. For these reasons we would steer customers wanting fair usage limits above 60Mbps towards other products (most are quite happy to discuss alternatives long before this level) – this does equate to 15
terabytes data transfer a month.

Want to more info about a dedicated internet line, or get a quote?

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